Support for WarpGate

Need help with WarpGate? We’re here to help.

Frequently Asked Questions

How do I connect to a server?

Create a new host with the server’s hostname, port, and your preferred authentication method (password or SSH key). Tap the host to connect. You can also use Quick Connect for one-off connections without saving.

How do I import my existing SSH keys?

Go to Key Management and tap Import Key. WarpGate supports Ed25519, ECDSA, and RSA key formats. You can also generate new key pairs directly in the app.

How do I import hosts from ~/.ssh/config?

On desktop, go to Settings and use the Import SSH Config option. The app will parse your existing ~/.ssh/config file and create host entries for each configured host.

How does encryption work?

Your vault is encrypted with AES-256-GCM using a key derived from your master password (PBKDF2, 600,000 iterations). All data is encrypted locally before being synced. We cannot access your data without your master password.

Do I need a backend server?

No. WarpGate works fully offline with local storage. The backend is optional and enables cross-device sync, organization features, and multi-user collaboration.

How do I sync across devices?

Set up sync with either a self-hosted Minio S3 instance (desktop) or sign in via OIDC to use the backend API (all platforms). Your encrypted vault will sync automatically across devices.

How do I set up port forwarding?

Open a host’s settings and go to Port Forwarding. Add rules for local (-L), remote (-R), or dynamic/SOCKS5 (-D) forwarding. Rules can be set to auto-start when you connect.

Create an organization, invite members, and add hosts to the organization vault. Access is controlled by roles — owners and admins can manage shared configurations, while members get read/write access.

Can I use jump hosts / bastion servers?

Yes. When configuring a host, set a Jump Host to connect through an intermediate server. Multi-hop chains are supported.

How do I transfer files?

Connect to a host and open the SFTP panel. You’ll get a dual-pane file browser (local and remote) where you can upload, download, create directories, and manage files.

Reporting Issues

If you encounter a bug or something isn’t working as expected, please email us with:

A description of the problem
What you expected to happen
Your device model and OS version
The app version (found in Settings)
The platform (iOS, macOS, Linux, or Windows)

Contact

Email: app-support@rh-dev.io

We aim to respond within 48 hours.

WarpGate - Support